Pricing

Concierge IT for Business.

Your own IT team. The same people every time, who know you by name and know your setup, with all of Protected Trust behind them. Security is in every plan. It is not an upgrade.

$125 per person, per month. Everything we do is included.

Everyone starts with Complete. Add Security + Compliance when you answer to someone, and Copilot for the people who will use it.

The plan

Complete

For businesses that want their own IT team without hiring one.

What is included
Your team. The same people every time, by name, who own every request start to finish.
Your security. A security operations center watching around the clock, and acting, not just alerting.
Your devices. Every computer, phone, and tablet set up, kept current, and watched.
Your safety net. A separate backup, restorable to any point, and a spare on our shelf.
Your plan and your people. Next year thought about, your team trained, Microsoft 365 on every computer.

For everyone in your company. Requires Microsoft 365 Business Premium for each person.
* For people who work only from a phone or a shared tablet: Frontline, $30.

$125per person, per month

Add-on to Complete

Security + Compliance

For practices that answer to regulators, auditors, and insurers.

What is added
Your defenses, upgraded. Attacks investigated and undone. Risky sign-ins stopped even with the right password.
Your records. Kept as long as the rules require, findable, and held when a matter is open.
Your data. Sensitive files labeled and protected wherever they go.
Your identities. Sign-ins watched for impersonation and stolen credentials.
Your proof. An audit trail mapped to HIPAA, PCI, GLBA, FTC Safeguards, IRS 4557, and CJIS.

For everyone on your plan, Frontline included. Requires the Microsoft Defender and Purview Suites for each person.

+$30per person, per month

Add-on to Complete or Essentials

Copilot

For the people who write, read, and sort a lot every day.

What is added
Ready before it is on. Permissions reviewed and oversharing fixed, so Copilot cannot surface what it should not.
Rolled out by your team. Introduced by people who know your business, not by a link in an email.
Kept safe after. Quarterly access reviews and a written AI policy for your staff.
Agents kept in check. Everything Copilot and its agents do is logged and searchable.
Actually used. We see who is stuck, and we help them.

For the people who use it. Add more any time. Requires Business Premium with Copilot for each person. A one-time readiness project is quoted with your setup.

+$30per person, per month

The Preferred Rate. Our best rate, held for the whole term, for clients who commit for two years or more. And because we will be seeing a lot of each other, a few things we only do for them. Ask us about it.

Everything else each plan includes, row by row.

Complete first, then what each add-on adds to it, then Frontline for people on a phone or a tablet. The last two columns are the licenses-only plans. A client with both add-ons has every row checked in either add-on column. For your IT person, your insurer, or your auditor.

	CompleteYour own IT team. Everything managed and protected.	Complete + Security + CompliancePlus stronger protection, records, and proof. For everyone.	Complete + CopilotPlus Copilot, set up safely. For the people who use it.	FrontlineFor shift workers on a phone or tablet.	EssentialsLicenses with support. Office in the browser.	Essentials+Licenses with support. Office on the desktop.
Your team
A Concierge Team who know you by name, with the whole company behind them	✓	✓	✓	✓	–	–
Someone who already knows you picks up when you call or text	✓	✓	✓	✓	–	–
A follow-up on every request	✓	✓	✓	✓	–	–
On site when it matters	✓	✓	✓	✓	–	–
Real people fix it when something breaks	your Concierge Team	your Concierge Team	your Concierge Team	your Concierge Team	TrustCare	TrustCare
Quarterly planning with your Concierge Lead: budget, roadmap, renewals	✓	✓	✓	with your plan	–	–
Your security
Email attachments and links checked before you open them	✓	deeper	✓	yes; deeper with Security + Compliance	✓	✓
Sign-in protection on every account, with rules by device and location	✓	risk-based	✓	✓	✓	✓
Every computer protected against malware and ransomware	✓	plus attacks investigated and undone	✓	phones and tablets, with Security + Compliance	–	✓
Every sign-in, email, and device event collected in one place and checked for attack patterns	✓	✓	✓	sign-ins and email	–	–
A security operations center: people watching those alerts around the clock	✓	✓	✓	✓	–	–
When something is wrong, they act: the computer is isolated, the account is locked, and your team is already on it	✓	✓	✓	account locked	–	–
Websites filtered on every computer	✓	✓	✓	–	–	–
Spam and impersonation blocked, files scanned for sensitive data and malware	✓	✓	✓	✓	–	–
Stolen credentials and impersonation caught across cloud apps and identities	–	✓	–	with Security + Compliance	–	–
Risky sign-ins blocked automatically, even with the right password	–	✓	–	with Security + Compliance	–	–
Admin rights given only when needed, and reviewed regularly	–	✓	–	with Security + Compliance	–	–
Your devices
Every computer, phone, and tablet set up, updated, and monitored	✓	✓	✓	–	–	–
Encryption and update rules enforced on every device	✓	✓	✓	–	–	–
Lost or stolen device wiped remotely	✓	✓	✓	–	–	–
New computers shipped straight to your people, ready to sign in and work (Windows Autopilot)	✓	✓	✓	–	–	–
Windows and Office updates rolled out for you, in waves, so a bad update never hits everyone (Windows Autopatch)	✓	✓	✓	–	–	–
Windows 11 Business on every computer	✓	✓	✓	–	–	✓
Your safety net
Email and files backed up separately, restorable to any point in time	✓	✓	✓	✓	–	–
Email archived and kept as long as the rules require	✓	✓	✓	✓	–	–
Legal hold and eDiscovery when a matter is open	basic	✓	basic	basic; full with Security + Compliance	–	–
A loaner laptop from our shelf if yours is lost, stolen, or broken, yours to use while the new one is on its way	✓	✓	✓	–	–	–
Spare network equipment on our shelf if lightning or a failure takes yours down	✓	✓	✓	–	–	–
Your data and your proof
Sensitive files labeled and protected wherever they go	–	✓	basic labels	with Security + Compliance	–	–
Insider risk and data movement watched	–	✓	–	with Security + Compliance	–	–
Audit trail and reporting mapped to HIPAA, PCI, GLBA, FTC Safeguards, IRS 4557, CJIS	–	✓	–	with Security + Compliance	–	–
Policy templates and audit preparation	–	✓	–	with Security + Compliance	–	–
Your people
Short, regular security training with practice phishing	✓	✓	✓	✓	–	–
Workshops and self-service guides	✓	✓	✓	✓	–	–
Copilot
Copilot set up and rolled out for every person	add-on	add-on	✓	by request	add-on	add-on
Permissions reviewed and oversharing fixed before Copilot turns on	–	–	✓	–	–	–
A written AI use policy and quarterly access reviews	–	–	✓	–	–	–
Help for the people who are stuck, and a watch for company data in consumer AI tools	–	–	✓	–	–	–
AI agents governed, and their activity logged and searchable	–	–	✓	–	–	–
Microsoft 365
Where Office lives	Installed on every computer	Installed on every computer	Installed on every computer	–	In the browser and on the phone; nothing installed	Installed on every computer, up to five devices per person
Licenses	Billed separately	Billed separately	Billed separately	Billed separately	Included in the price, billed as their own lines	Included in the price, billed as their own lines
License each person needs	Business Premium (or higher)	Defender and Purview Suites for Business Premium (or E5); not available on Basic or Standard	Business Premium with Copilot (or Copilot Business)	Microsoft 365 F3 + Defender for Office 365 P1; with Security + Compliance, F3 + Defender + Purview Suite FLW	Business Basic + Entra ID P1 + Defender for Office 365 P1	Business Premium
Email with a 100 GB mailbox, Teams, and Word and Excel in the browser	✓	✓	✓	2 GB mailbox, Teams with Shifts and Walkie Talkie, Word and Excel on the phone	✓	✓
Desktop Word, Excel, Outlook, and PowerPoint on every computer	✓	✓	✓	–	–	✓
1 TB of storage per person	✓	✓	✓	2 GB	✓	✓
Company size	up to 300 people; over 300 on E5	up to 300 people; over 300 on E5	up to 300 people	added to any Concierge IT plan	up to 300 people	up to 300 people
Projects
Day-to-day changes included: a new hire, a new computer, a printer, a vendor call, a question	✓	✓	✓	✓	–	–
Projects planned and led by your Concierge Team, who already know your setup	✓	✓	✓	✓	–	–
Projects (a new office, a migration, new equipment) quoted before the work starts, never after	✓	✓	✓	✓	✓	✓

CompleteYour own IT team. Everything managed and protected.

Complete + Security + CompliancePlus stronger protection, records, and proof. For everyone.

Complete + CopilotPlus Copilot, set up safely. For the people who use it.

FrontlineFor shift workers on a phone or tablet.

EssentialsLicenses with support. Office in the browser.

Essentials+Licenses with support. Office on the desktop.

Your team

A Concierge Team who know you by name, with the whole company behind them

✓

–

Someone who already knows you picks up when you call or text

✓

–

A follow-up on every request

✓

–

On site when it matters

✓

–

Real people fix it when something breaks

your Concierge Team

TrustCare

Quarterly planning with your Concierge Lead: budget, roadmap, renewals

✓

with your plan

–

Your security

Email attachments and links checked before you open them

✓

deeper

✓

yes; deeper with Security + Compliance

✓

Sign-in protection on every account, with rules by device and location

✓

risk-based

✓

Every computer protected against malware and ransomware

✓

plus attacks investigated and undone

✓

phones and tablets, with Security + Compliance

–

✓

Every sign-in, email, and device event collected in one place and checked for attack patterns

✓

sign-ins and email

–

A security operations center: people watching those alerts around the clock

✓

–

When something is wrong, they act: the computer is isolated, the account is locked, and your team is already on it

✓

account locked

–

Websites filtered on every computer

✓

–

Spam and impersonation blocked, files scanned for sensitive data and malware

✓

–

Stolen credentials and impersonation caught across cloud apps and identities

–

✓

–

with Security + Compliance

–

Risky sign-ins blocked automatically, even with the right password

–

✓

–

with Security + Compliance

–

Admin rights given only when needed, and reviewed regularly

–

✓

–

with Security + Compliance

–

Your devices

Every computer, phone, and tablet set up, updated, and monitored

✓

–

Encryption and update rules enforced on every device

✓

–

Lost or stolen device wiped remotely

✓

–

New computers shipped straight to your people, ready to sign in and work (Windows Autopilot)

✓

–

Windows and Office updates rolled out for you, in waves, so a bad update never hits everyone (Windows Autopatch)

✓

–

Windows 11 Business on every computer

✓

–

✓

Your safety net

Email and files backed up separately, restorable to any point in time

✓

–

Email archived and kept as long as the rules require

✓

–

Legal hold and eDiscovery when a matter is open

basic

✓

basic

basic; full with Security + Compliance

–

A loaner laptop from our shelf if yours is lost, stolen, or broken, yours to use while the new one is on its way

✓

–

Spare network equipment on our shelf if lightning or a failure takes yours down

✓

–

Your data and your proof

Sensitive files labeled and protected wherever they go

–

✓

basic labels

with Security + Compliance

–

Insider risk and data movement watched

–

✓

–

with Security + Compliance

–

Audit trail and reporting mapped to HIPAA, PCI, GLBA, FTC Safeguards, IRS 4557, CJIS

–

✓

–

with Security + Compliance

–

Policy templates and audit preparation

–

✓

–

with Security + Compliance

–

Your people

Short, regular security training with practice phishing

✓

–

Workshops and self-service guides

✓

–

Copilot

Copilot set up and rolled out for every person

add-on

✓

by request

add-on

Permissions reviewed and oversharing fixed before Copilot turns on

–

✓

–

A written AI use policy and quarterly access reviews

–

✓

–

Help for the people who are stuck, and a watch for company data in consumer AI tools

–

✓

–

AI agents governed, and their activity logged and searchable

–

✓

–

Microsoft 365

Where Office lives

Installed on every computer

–

In the browser and on the phone; nothing installed

Installed on every computer, up to five devices per person

Licenses

Billed separately

Included in the price, billed as their own lines

License each person needs

Business Premium (or higher)

Defender and Purview Suites for Business Premium (or E5); not available on Basic or Standard

Business Premium with Copilot (or Copilot Business)

Microsoft 365 F3 + Defender for Office 365 P1; with Security + Compliance, F3 + Defender + Purview Suite FLW

Business Basic + Entra ID P1 + Defender for Office 365 P1

Business Premium

Email with a 100 GB mailbox, Teams, and Word and Excel in the browser

✓

2 GB mailbox, Teams with Shifts and Walkie Talkie, Word and Excel on the phone

✓

Desktop Word, Excel, Outlook, and PowerPoint on every computer

✓

–

✓

1 TB of storage per person

✓

2 GB

✓

Company size

up to 300 people; over 300 on E5

up to 300 people

added to any Concierge IT plan

up to 300 people

Projects

Day-to-day changes included: a new hire, a new computer, a printer, a vendor call, a question

✓

–

Projects planned and led by your Concierge Team, who already know your setup

✓

–

Projects (a new office, a migration, new equipment) quoted before the work starts, never after

✓

For your IT person, your insurer, or your auditor, the full technical specification, with product names and service levels, is available on request.

Co-managed

You already have someone who runs IT.

They stay the person your company calls, and keep the vision, the budget, the vendors they trust, and the credit. We carry the security operations center, the backups, the devices, the projects, and the nights and vacations. Same plans, same price.

If that person is you: we work with you, not around you. You are on the team page beside our people, they know you by name, and what the owner hears about IT comes from you. How it works.

If you only need the licenses

Just the licenses, set up properly, with a number to call.

Essentials and Essentials+: Microsoft 365 with the licenses included, the baseline security we recommend as a minimum, and a real person when something breaks. No team, no security operations center, no device management, no backups, no spare on the shelf. That is more risk than we recommend for most businesses, and we would rather say so here than after something goes wrong.

Copilot can be added to either for the people who use it: +$30 per person, per month, plus the Copilot license.

$23Essentials. Office in the browser and on the phone, nothing installed.$32Essentials+. Office installed on every computer.Both per person, per month.

Questions people ask

Plain answers.

What is not in the price?

If it needs a plan, it is a project: a new office, a migration, new equipment. A project is quoted before the work starts, never after. If it does not need a plan, it is included in the Concierge IT plan: a new hire, a new computer, a printer, a question. Getting started is one-time setup, $150 per person with a $1,500 minimum, and moving your email or files from another provider is a migration, quoted as a project.

Is there a contract?

Yes, a plain one. Concierge IT is a one-year agreement, or two years or more with the rate held for the whole term. Either side can end it with sixty days' written notice before it renews. The Essentials plans are month to month, with thirty days' notice. The agreement is there for your clarity and protection: it says in plain language what we deliver, what you pay, and what happens if either of us wants to leave. You can read it before you sign anything.

How does the invoice read?

One line for your plan, at one price per person. Your Microsoft licenses as their own lines, named the way Microsoft names them, at Microsoft's price, so your accountant can tie them to what Microsoft shows. Nothing by the hour.

What will the Microsoft licenses cost?

Microsoft's published price for the license each person needs, usually Microsoft 365 Business Premium. Your quote lists every license and its price, line by line, before you sign anything. On the invoice each license stays its own line, and Protected Trust reviews them when people join and leave, so nobody pays for someone who left in March.

Does everyone have to be on the plan?

Yes. Every person in your company is on Complete, and the add-ons are added to it, because protecting half a company leaves a gap. People who work from a phone or a shared tablet are on Frontline at $30 per person, per month.

We have more than 300 people. Does the plan change?

No. The same team and the same plans, on Microsoft 365 E5 licensing, billed as its own line.

Let's talk

See for yourself.

Tell us what's going on with your technology, what's working and what isn't. We'll listen, ask a few questions, and tell you honestly whether we're the right fit. No slides, no pitch. If we can help, we'll say how. If we can't, we'll point you to someone who can.

Pick a time 863-594-1141

Or write, and Leah reads it.

Reach out, any way you like. A real person will answer.

Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.

hello@protectedtrust.com