Let's talk

Who we are

Notes

Short pieces in plain words about the things our clients ask us: what a form means, what a license costs, what to do first. No news, no jargon, nothing to sell.

The library in the Orlando office, empty for a minute

October 2026  ·  Chris Bridges

The form your insurer sent, question by question

Every fall the same envelope arrives, and it is never addressed to the person who can answer it. The cyber insurance questionnaire asks about things with names most owners have never said out loud: multifactor authentication, endpoint detection, immutable backups, privileged access. The temptation is to check yes and hope. The better way is to know, and to be able to show.

Here is what the questions are really asking. Multifactor means a second step when someone signs in to email, from anywhere, for everyone, including the owner. Endpoint detection means something is watching every computer for behavior, not just known viruses, and someone sees what it finds. Backups means a separate copy of your email and files that a thief who has your password cannot also delete, and that you have restored from at least once. Privileged access means the number of people who can change everything is small and known.

If those four are running, the form takes an afternoon, and the premium is usually lower than last year. If they are not, the form is the least of it. Either way, send it to us before you answer anything. We will fill it in with you and attach the proof, because the controls it asks about are already part of the plan.

Ingram with the Microsoft Partner of the Year award

September 2026  ·  Todd Frankel

What a Microsoft license costs, and why it is its own line

Most IT invoices bury the Microsoft licenses inside a bundle, so nobody can tell what the provider charges and what Microsoft charges. We do the opposite. Your plan is one line, at one price per person. Your Microsoft licenses are their own lines, named the way Microsoft names them, at the price Microsoft publishes, so your accountant can tie every line to a plan you can look up.

The common ones: Business Premium is the one most businesses want. Office installed on every computer, email, Teams, a terabyte of file storage per person, and the security features the insurance form asks about. Business Standard is the same without the security, and we rarely recommend it any more. F3 is for people who work from a phone or a shared tablet, the floor, the route, the clinic. E5 is for companies past three hundred people.

The reason this matters is simple. When the license is its own line, you can see what you are paying for, you can ask about it, and you can change it. A bundle is a way of making sure you never do.

The support team in the Winter Haven office

August 2026  ·  Javier Pereira

Moving offices without losing a day

The worst office move we ever saw was planned perfectly, except for one thing: the internet at the new building was ordered the week of the move, and it arrived three weeks later. Twenty people worked from a coffee shop. Everything else about the move was fine.

So the first thing we do, months out, is order the circuit. Then the Wi-Fi, designed from the floor plan, not guessed from the lobby. Then the phones, which today mostly means making sure Teams works on the new network and the old number follows you. Then the printers, which take longer than anyone believes.

The last weekend is the easy part. Your people leave the old office on Friday with their laptops. They walk into the new one on Monday, open them, and they are on. The boxes are ours. The cabling is ours. The one person who cannot find the shared drive at 8:05 Monday morning is ours, and we are standing in the hallway when she asks.

Let's talk

Thirty minutes with a real person.

Tell us what's going on with your technology, what's working and what isn't. We'll listen, ask a few questions, and tell you honestly whether we're the right fit. No slides, no pitch. If we can help, we'll say how. If we can't, we'll point you to someone who can.

Pick a time   863-594-1141

Or write, and Leah reads it.

Reach out, any way you like. A real person will answer.

Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.

hello@protectedtrust.com