What we do
Concierge IT for Business
Your own IT team. The same people every time, who know your name and your setup, with the whole company behind them.
Managed IT support services in Orlando, Tampa, St. Petersburg, and Miami.
What it is like
You reach out. The same person answers.
Not a queue, not a stranger. Someone who already knows your setup, and whatever you bring is theirs until it is finished.
At your desk when it matters.
Some things are faster shown than said. We come to you, and we stay until it works the way you need it to.
Rollout day.
Every new laptop set up and signed in before it goes out to the person who will use it.
What it is
Concierge IT for Business is one plan, Complete, with two add-ons when your work calls for them. Complete comes with your team, your security, your devices, a separate backup of everything, a spare on our shelf, and a follow-up on every request. Security is in every plan. It is not an upgrade.
You reach out any way you like. Someone who already knows your environment picks up, and whatever you bring us is ours until it is finished. That is the whole arrangement, and it does not change as you grow.
What is included
- Your team. The same people every time, by name. They own every request start to finish, explain things in plain words, and bring in the rest of the company when a job needs more hands.
- Your security. A security operations center: people watching your email, computers, and sign-ins around the clock, and acting when something is wrong, not just sending an alert.
- Your devices. Every computer, phone, and tablet set up, kept current, and kept healthy. New computers ship straight to your people and set themselves up, ready to work.
- Your safety net. Email and files backed up separately, restorable to any point in time, and a loaner laptop on our shelf if yours is lost, stolen, or broken.
- Your plan. Someone thinking about next year's technology so you do not have to, and a plain report of where you are exposed and where you are already fine.
- Your people. Short, regular training so your team can spot a scam before it costs you anything.
Who it is for
Most of our clients are businesses of ten to forty people with something at stake: a practice, a firm, an agency, a company that cannot afford a day without its systems. Co-managed, where you already have someone who runs IT, we work with companies of fifty to several hundred people, and a few with thousands. The plan is the same at every size. The team is sized to you.
The first month
- Day one. You meet your team by name, in person where we can. We learn your people, your systems, and the way you like to be reached.
- Week one. Every computer, phone, and tablet is under our care. Your sign-ins are protected. Nothing has changed for your people except that someone is now watching.
- Week two. Backups are running separately from your systems, and we have tested a restore. Your security operations center is live, around the clock.
- Week three. Your people get their first short training, and we start the plan for next year: where you are exposed, where you are already fine, and what to do first.
- Day thirty. A review with you, in plain words. What we found, what we fixed, what is next. After that, the same people, every time.
What it costs
$125 per person, per month, plus your Microsoft licenses, which are billed as their own lines so your invoice shows what is ours and what is Microsoft's. Day-to-day changes are included: a new hire, a new computer, a printer, a question. If it needs a plan, it is a project, quoted before the work starts and never after. See what it costs.
In detail
Questions people ask
Plain answers.
What does managed IT support cost?
$125 per person, per month, plus your Microsoft licenses, billed as their own lines. Day-to-day changes are included; projects are quoted before the work starts.
Where are you?
Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida. We are on site when it matters.
We already have an IT person. Does this still work?
Yes. They stay the person your company calls, and we carry the rest. Same plans, same price.
Do you only work in Florida?
No. Most Protected Trust clients are in Florida, and clients in Detroit, Connecticut, Iowa, Virginia, and Indiana get the same team. The distance has never mattered. The people have.
Let's talk
Thirty minutes with a real person.
Tell us what's going on with your technology, what's working and what isn't. We'll listen, ask a few questions, and tell you honestly whether we're the right fit. No slides, no pitch. If we can help, we'll say how. If we can't, we'll point you to someone who can.
Reach out, any way you like. A real person will answer.
Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.