Co-managed IT

How it works

Your IT lead keeps the parts of the job they want: the vision, the budget, the vendors they trust, first response if they like it, and the credit. We take the parts that are hard to carry alone. The security operations center, the backups, the device management and updates, the projects, escalation to engineers when something is over anyone's head, and coverage after hours and on vacation.

Your IT lead is listed on your team page beside your Concierge Team, and they get the same people every time we do. No one on our side treats them as an obstacle. They are the person who knows your business best, and we work for them as much as for you.

If that person is you

You keep your title, your vendors, first response if you want it, and the credit. What changes is what you no longer carry alone: a security operations center watching overnight, backups someone else tests, the projects, the escalations, and your vacations. We work with you, not around you. Our people know you by name, you are on the team page beside them, and what the owner hears about IT comes from you.

What you keep

• The vision and the budget.
• The vendor relationships you want to keep.
• First response, if you want it.
• The credit.

What we carry

• The security operations center, backups, devices, and updates.
• A spare laptop or firewall on our shelf for the day one fails.
• Projects, and escalation to engineers.
• After-hours and vacation coverage.
• The documentation, and Microsoft.

What it costs

Same plans, same price. Co-managed is not a different product. It is Concierge IT for Business with one more name on the team page. If your IT lead wants only the licenses and a number to call, the Essentials plans on the pricing page are built for exactly that.