Messaging terms

Effective January 30, 2026. Updated October 13, 2026.

What this covers

Protected Trust sends text messages to clients and contacts who have agreed to receive them. By opting in, whether by giving us your number on a form, replying to a keyword, or telling us in person or on the phone, you agree to these terms.

What we send

Transactional, customer-care, and conversational messages: confirmations and follow-ups for the times you book with us, updates on work we are doing for you, replies to your requests, account and renewal notices, and, if you have asked for them, news about our services. Some messages are transactional and some are promotional.

How often

It depends on what you have asked for and how you work with us. There is no fixed schedule.

Cost

Message and data rates may apply. Check with your carrier for its charges. We do not charge anything for our messages beyond your carrier's standard rates.

Help

Text HELP to the number we message you from, email support@protectedtrust.com, or call 863-594-1141.

Stopping

Text STOP to the number we message you from, at any time. You will get one confirmation, and then no more messages from that number, apart from a final administrative text if one is required. To start again, text START. Opting out of text messages does not change what you have agreed to for other channels, such as email.

The rest

• Agreeing to text messages is never a condition of buying anything from us.
• We follow the laws and carrier guidelines that apply to business messaging, including the TCPA and the CTIA's guidelines.
• Carriers are not responsible for delayed or undelivered messages.
• How we handle your information is in our privacy policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Questions about these terms: support@protectedtrust.com.